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Your new service centerWith the new dashboard you can check the status of your requests anytime and find out whether you need to provide more information.Any email replies will be tracked through zendesk so you can easily move between outlook & your service portal. Powerful self-service options put answers to your most commonly asked questions at your fingertips. Generate tickets through your dashboard or just email support@imcemail.com. |
Recently we launched a new customer support system through ZenDesk. Any maintenance request sent to support@imcemail.com will now generate a ticket in our new system and be assigned to one of our techs. You will receive an email confirmation with a link to your ticket for you to view the status of your request at any time. The first time you go to view a ticket you will be required to create a unique login to access that view, please follow the steps as prompted and save your login information.
Tickets can also be created right here through the "SUPPORT" link. The new system allows any member of our support team to work on your ticket and provide a trackable email stream. This will in turn hopefully reduce turnaround time and improve our communications with you. In order to most efficiently process your ticket, please include your company website address (URL) and specify pages where you want changes made. Get Support Now! |
